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Insurance claims specialists

In times of crisis you can be confident that our team of knowledgeable professionals is working to minimise the impact; this service differentiates a great insurance broker from a good insurance broker.

expert claims specialists

We advocate on behalf of our clients

All claims are handled in-house, providing ready access to insurers, and placing teams. Our claims management teams have an extensive understanding of the clients they serve. Working closely with the placing teams allows our claims teams to get to know clients before any incident occurs.

Due to the immense variety of world-wide claims received, our teams employ dedicated Marine, Aviation, Contingency Entertainment, Sport, Corporate & Commercial, and Personal insurance claims specialists, each knowledgeable in their individual field of experience.

Claims handling

Fast, fair and fully aligned to your interests

We take great pride in our speed of response, from the first notification of loss through to satisfactory settlement. We work in your best interests. This means dealing with all claims promptly, fairly, and without fuss.

To Assist With a Smooth Claims Handling Process:
  • Our claims functions are not outsourced to third-party service teams
  • We have invested in claims processing technologies
  • Claims and placing teams work hand-in-hand
Your claims team

We manage your claim from start to finish

At Tysers, we combine deep sector knowledge with innovative thinking to deliver insurance and reinsurance solutions that enable businesses to thrive in an increasingly complex world.

Our team partners closely with clients to understand their unique challenges, tailoring strategies that safeguard assets, support growth and create long-term resilience.

1
Fast claim acknowledgement

We respond quickly to all newly notified claims, ensuring the process starts without delay.

 

2
Expert guidance at every step

Our team provides clear advice and practical support, helping you navigate the claims process with confidence.

3
Strong advocacy on your behalf

We negotiate with insurers and loss adjusters to achieve the best possible outcome for your claim.

4
On-the-ground support when it matters

We can attend investigations with you, offering reassurance and representation when needed.

 

5
Consistent communication

You’ll receive regular updates so you’re always informed on the progress of your claim.

6
Clear reporting and insights

We provide detailed claims management information to keep you across performance and outcomes.

Make a claim

Submit your claim using the form below and our team will begin managing the process immediately. We’ll guide you every step of the way – providing expert advice, clear communication, and strong advocacy to help achieve the best possible outcome.

Our Offices

Chris Sydenham

Chairman, Claims
Karl Haynes

Managing Director, Wholesale Claims
Mark Anderson

Director, Non-Marine Claims
Shaun Warbey

Director, Non-Marine Claims & Claims Operations
Simon Bareham

Associate Director, Non-Marine Claims
Paul Daniel

Associate Director, Marine Claims
Neil Denyer

Associate Director, Non-Marine Claims
Jon Embery

Associate Director, Non-Marine Claims
Victoria Hobbs

Associate Director, Non-Marine Claims
Sean Hussey

Associate Director, Marine Claims
Mark Knox

Associate Director, Non-Marine Claims
Elizabeth Nash

Associate Director, Non-Marine Claims
Claire Sewell

Associate Director, Marine Claims
Robert Shreeves

Associate Director, Marine Claims
Robert Mellor

Associate Director, Aviation Claims
Tysers Belgium Claims

Please contact your usual Claims Handler in the Tysers’ office, alternatively please call the number below for assistance.
Sarah Hingston

Manager, Claims – Colchester
Claims – Manchester

Claims – Hitchin

Hanlie Pienaar

Manager, Claims – Hitchin
Out of Hours Emergency Contact

Sedgwick Loss Adjusters
MAPS Motor Assistance

Claims – Colchester

Sarah Hingston

Manager, Claims – Colchester
Claims – Manchester

Will Sanderson

Manager, Claims – Manchester
Claims – London

Karen Brown

Contingency, Cancellation & Non-Appearance Claims

Out of Hours Emergency Contact – Productions claims

Marion Jones, Spotlite Claims